Terms of Service

These terms govern your use of Primary, an AI agent service operated by Primary Network (“we,” “us,” “Primary”). By creating an account, you agree to these terms.

1. Your account

You must be 18 or older to use Primary. You’re responsible for the activity under your account, for keeping your credentials safe, and for letting us know if you suspect unauthorized access. One account per person; sharing logins is not permitted (we may add team plans later).

2. The service

Primary is an AI agent that takes actions on your behalf — sending email, scheduling meetings, making calls, running browser tasks. You’re responsible for the consequences of the tasks you delegate. Primary won’t take destructive or irreversible actions without confirming with you on high-stakes operations, but you remain the principal.

You agree not to use Primary for: illegal activity, sending spam or unsolicited communications at scale, harassing people, attempting to extract our model weights, abusing the service to harm third parties, or circumventing rate limits.

3. Payment, trials, refunds

Plans start at $19.99/month. A 7-day free trial is available on every plan; no credit card required to start. After trial, billing begins on the cycle you select (monthly or annual). All prices are in US dollars and pre-tax.

Refund guarantee: if Primary doesn’t save you 5+ hours in your first 30 days, email sales@primary.net and we’ll refund every cent. After that, charges are non-refundable except where required by law.

Cancel anytime. Access continues to the end of your paid period. Data is retained for 30 days after cancellation, then archived for 60 more days, then deleted unless you reactivate.

4. Plan limits and fair use

Each plan has documented limits (messages/day, agents, routines, etc.) shown on our pricing page. If you exceed a limit, the corresponding feature pauses for the period. We don’t bill overages; you can upgrade for a prorated charge.

“Unlimited” on the Ultimate plan is subject to a fair-use ceiling of 5,000 messages per day. If you bump into it, that’s a customer-success conversation, not a hard block.

5. Your content

You own everything you send to Primary — messages, files, agent memory, outputs. We have a limited license to process your content as needed to deliver the service. We do not have a license to train models on it, sell it, or share it with third parties beyond the operational vendors listed in our Privacy Policy.

6. AI outputs

Primary’s outputs are generated by AI models. They are usually accurate; they are not guaranteed to be. You retain responsibility for reviewing outputs before acting on them in high-stakes contexts (legal, medical, financial). Primary is a tool, not a licensed professional.

7. Integrations and third-party services

Primary connects to your email (IMAP/SMTP), calendar (Google, iCloud, CalDAV), and other accounts you authorize. You’re responsible for ensuring you have permission to grant Primary that access. Revoking access through those providers ends Primary’s ability to act on those channels immediately.

8. Termination

You can cancel anytime. We can suspend or terminate accounts that violate these terms, abuse the service, or where required by law. We’ll give you notice except in cases of clear abuse.

9. Warranties and limitation of liability

Primary is provided “as is.” To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our total liability for any claim arising from your use of Primary is limited to the greater of $100 or the amount you paid us in the 12 months before the claim. We’re not liable for indirect, incidental, or consequential damages.

10. Indemnity

You agree to indemnify Primary against claims arising from your misuse of the service, violation of these terms, or violation of someone else’s rights (including content you send to or through Primary).

11. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Disputes will be resolved by binding arbitration in Delaware, on an individual basis (no class actions), except where prohibited by law. Either party can pursue claims in small-claims court.

12. Changes to these terms

We may update these terms. Material changes will be announced by email at least 30 days in advance. Continued use after the effective date means you accept the changes.

13. Contact

Questions about these terms: support@primary.net